Cancellation And Refund Policy

Cancellation and Refund Policy

This policy applies to payments made through the Abaad website and covers engineering services and technical projects, as well as training programs and services offered through the website.

All payments shall be made in Saudi Riyals (SAR) unless otherwise agreed in writing.

1. Engineering Services and Technical Projects

1.1 The deposit is non-refundable unless the Platform is unable to provide the agreed services.
1.2 If the Client wishes to modify any details of the services, the Client must notify the Platform in writing as soon as possible. The Platform will make reasonable efforts to accommodate the requested changes, while reserving the right to reject them. Any additional costs arising from approved changes shall be borne by the Client.
1.3 If the Platform is required to make changes to the services or the arrangements for providing them due to circumstances beyond its control, the Client will be notified accordingly. If the Client does not accept such changes, either party may terminate the agreement, and the Client shall be entitled to a refund of amounts paid for services not yet provided.
1.4 The Platform shall exercise reasonable care and professional skill in performing the services. Any claim must be submitted within 30 days of delivery of the service or supplied goods. The Platform’s liability shall be limited to the total value of the quotation or service that is the subject of the claim and shall expire 30 days after delivery.
1.5 The Platform shall not be liable for any delay or failure in providing services resulting from causes beyond its reasonable control, including but not limited to delays in shipping materials or parts, unexpected equipment failures, governmental actions, natural disasters, or any force majeure event.

2. Training Programs and Services

2.1 Registration is considered confirmed once payment confirmation has been received. Seats are reserved based on payment priority and availability.
2.2 The cancellation and refund terms applicable to any training program, course, workshop, camp, or other training service shall be specified on the relevant program or service page at the time of registration.
2.3 Refund eligibility and conditions may vary depending on the nature of the program or service. Refunds may not be available after the program has commenced or after any of its services, materials, or benefits have been used.
2.4 The Platform reserves the right to offer alternatives to refunds, including re-enrollment in a future intake or the provision of credit that may be used toward future services, where appropriate.
2.5 The Platform shall not be responsible for compensating participants for sessions or activities missed due to their absence.
2.6 Registration and related benefits may not be transferred to another person without the Platform’s prior approval.
2.7 Where payment has been made through Tabby, Tamara, or any other installment payment provider, any approved refund shall be processed in accordance with the provider’s refund procedures and timelines.
2.8 The Platform reserves the right to modify program dates, trainers, delivery locations, or content when necessary. Participants will be notified of any material changes where reasonably possible, provided that such changes do not affect the core learning objectives of the training service.

3. Submitting Requests

Cancellation or refund requests may be submitted through the Platform’s approved communication channels, including the website, email at info@abaadsaudi.com, and the official WhatsApp number +966 50 950 6658.

This policy shall be governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or relating to this policy shall be subject to the jurisdiction of the courts of the Kingdom of Saudi Arabia.